Concierge Instruction Set™
Written instructions for tasks, workflows, and AI-supported work
Observation → Governance → Instruction
What the Instruction Set Documents
Concierge Instruction Set™
The Concierge Instruction Set™ is a written document for a specific task.
It reflects what already happens when you use AI:
-
what you keep
-
what you change
-
what you set aside
-
what you move forward with
These steps are written so they can be used during the task.
Three Structured Volumes
Volume I 🟤 → 🟫 Volume II → △ Volume III
Observation → Governance → Instruction
Volume I — Observation
Where parts of the task vary or require judgment
Volume II — Governance
Where decisions are made about what to keep, change, or set aside
Volume III — Instruction
How those decisions are written so they can be used during the task
Each volume builds from what already happens in the work.
Scheduling & Reservations
Each volume is prepared in advance and reserved for your firm.
Preparation time is reserved to preserve depth and leadership review.
Observation → Governance → Instruction
Work is structured before it is used.
Technology follows written instruction.
🟤 Volume I — Observation Pattern & Prep™ Baseline
Prepared using provided responses and publicly available materials.
A written baseline describing how recurring work appears to be reviewed and approved, and where those patterns may matter as use expands.
No internal systems or documents are accessed.
• 30-minute discussion
• one participant
• coffee or tea meeting
Preparation window: ~1 week
🟫 Volume II — Governance
Governance Translation
The initial observations are reviewed and confirmed.
Survey input clarifies roles, tasks, and where work is handled.
These confirmations are written into structured decision pathways for how work is reviewed, approved, and escalated.
• private session
• up to four participants
• 90-minute reserved time
Preparation window: ~2 weeks
△ Volume III — Instruction
Technology Addendum
The governance structure defined in Volume II is confirmed.
Those pathways are written into instructions for how work is handled before it is used.
These instructions can be followed in
environments where work is produced and used
.
• 30-minute discussion
• one participant
• coffee or tea meeting
Preparation window: ~1 week
Bump Bench LLC provides educational services in the form of customized written instructional materials developed for business workflows, internal role training, and organizational process design. Deliverables are licensed for internal use and provided under defined scope and duration agreements. No software is installed. No systems are accessed. Decision authority remains internal to the client organization.