Where structure Refines Creativity
Instructional by Design; A division of Bump Bench, LLC
Like molecular gastronomy, this work begins by breaking something complex into its smallest parts.
Each element is tested, understood, and rebuilt into instructions that solve business challenges with clarity and precision.
I believe structure is what gives creativity its edge. Rules aren’t limits; they’re the tools that make refinement possible.
The frameworks behind Audit, Training, Strategy, and Community follow the same philosophy. Each one blends analysis with design, helping leaders turn messy ideas into clear, repeatable outcomes their teams can trust.
Behind every custom-designed plan is a balance of logic and imagination, the same harmony that turns chemistry into cuisine. Here, that balance transforms insight and ideas into measurable progress your team can see, apply, and build on.
My professional path spans more than twenty years of working inside organizations before founding Bump Bench. Like most people, I began my career in foundational roles — the ones that teach you how businesses actually run, how people make decisions, and how clarity (or the lack of it) shapes every outcome.
Over time, my work moved into corporate consulting across Big 4, Fortune 500, and Fortune 100 environments, with a focus on instructional design, knowledge management, project leadership, communications, and change management. Those years taught me how to design structure that stands up under real pressure.
My early training in fashion merchandising, marketing, and classical piano shaped the aesthetic side of my work, precision, composition, discipline. Today, that blend of structure and creativity anchors the Concierge Instruction Set™.
Clear. Teachable. Evidence-ready. Built to last.
Hannah
Instruction Architect
Creator of the Concierge Instruction Set™
Your next step is clear and well-structured.
For leaders who want clear, structured instructions they can use with confidence.
Begin with an Audit, a calm, evidence-led review that shows what’s ready, what needs attention, and what will move your work forward.
Each review is completed personally, with care and precision, so your invitation is matched to the Table that fits your work best.
When your Audit is complete, your reviewed intake and next-step recommendation will be ready for you.