ONE CONVERSATION, ONE TASK
Start with One Task
You Already Do
Leave with written instructions prepared around that work for continued use in ChatGPT or Claude.
Why Bump Bench
Most responsibilities do not arrive fully organized.
A school event.
A community fundraiser.
A parent volunteer role.
A client project.
A training program (intensive, workshop, training class, seminar)
The work already exists.
The challenge is often deciding what matters, organizing the details, and turning a goal into clear next steps.
The Concierge Instruction Set™ begins with the task already in front of you. Together, we review the work, identify what needs attention, and prepare written instructions designed for continued use with AI.
Bump Bench reflects the space between where a project begins and where it needs to go next.
The Bench Between Projects
In consulting, the "bench" is the time between projects.
It is where consultants prepare for what comes next. Skills are refined. Materials are reviewed. Approaches are tested. Lessons learned from one project are carried into another.
Over a decade of professional client facing work in instructional design, knowledge management, process improvement, and change management, one observation remained consistent: Whether the work involved training, operations, knowledge management, or process improvement, the first step was rarely the technology.
The work began with understanding what needed to be done.
What is the goal? Who is involved? What needs to happen? What would a successful outcome look like?
Before work continued, information was clarified. Materials were organized. Expectations were aligned. Small details were addressed before they became larger problems.
The same principle applies when working with AI.
The Concierge Instruction Set™ begins with the work already in front of you. Together, we review the task, clarify what matters, and prepare written instructions around one real-world responsibility before AI is used.
Bump Bench reflects that preparation space between where the work is today and where it needs to go next.
Hannah Lane
Founder