Start with Your Pattern
Used before hiring, training, or introducing technology.
What This First Step Does
Before a garment is made, all the pieces are laid out.
The pattern shows:
what parts exist
how they connect
where alignment matters
and what must stay consistent for everything to fit together
In organizations, hiring, training, and technology work the same way.
They are not separate efforts — they are pieces of the same garment.
This first step lays out what already exists:
how work is currently shaped across roles
where pieces align cleanly
where seams may pull under pressure
and what must remain stable before anything new is added
Nothing is cut.
Nothing is sewn.
Nothing is changed.This step is simply the pattern on the table, so future decisions are made with less risk, and more clarity, not guesswork.
An Optional Orientation, Before Step 1
For leaders who want to understand this work before committing to an Audit, a private, in-person orientation is available.
During a one-hour lunch, you’ll interact with a completed instruction set in a controlled setting, unrelated to your organization, and see how structure influences behavior when alignment is clear.
This is a paid orientation, offered by request.
No preparation required. No commitment beyond the hour.
If you later proceed with a Concierge Instruction Set™, the orientation fee is credited toward that showing.
What Follows Is Optional
Each step is delivered as a separate engagement, with its own scope and fee. You choose whether to continue, pause, or repeat the process for another department.
Time & Format
-
Leadership completes a short virtual intake survey
(10–15 minutes) -
After submission, leadership selects a time for a brief virtual review
(25-minute Zoom call) -
An invoice, electronic invitation and email are sent with call details
-
The review is conducted privately and remotely
(no systems access, no preparation required) -
A written report is delivered electronically at the end of the call
outlining what was observed and why it matters -
Leadership may ask clarifying questions during the call
to ensure the findings are fully understood.
This step exists to establish a clear scope before anything else.
Your next step is the Audit
For some leaders, the next step is an Audit.Others pause here. Both responses are appropriate.
The Audit provides an outside view of what is visible now, and what may benefit from closer attention without accessing systems or adding work to your team.
Its purpose is to make structure easier to see before decisions around hiring, training, restructuring, or technology are made.
To request an Audit, you’ll receive a brief intake and invoice to begin. You may also request an Audit directly without using this link at hello@bumpbench.com