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Terms of Service

Reservation Terms for Learning Experiences

Last Updated: July 27, 2026

These Terms of Service explain how Bump Bench LLC provides services, learning experiences, instructional materials, and related deliverables.

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These Terms apply when you reserve, purchase, attend, receive, or use services from Bump Bench LLC.

If a signed agreement, proposal, invoice, reservation confirmation, or license agreement includes different terms, that written document controls for the services described in that document.

section 1: 

Conditions Governing Bump Bench Services

1. Who These Terms Apply To

These Terms apply to Bump Bench LLC, referred to as “Bump Bench,” “we,” “our,” or “us.”

They also apply to any person, client, participant, guest, business, practice, or organization that reserves, purchases, attends, receives, or uses Bump Bench services, materials, or deliverables.

That person or entity is referred to as “you,” “your,” “Client,” or “participant.”

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2. Nature of Services

Bump Bench provides guided instructional-design services and AI-assisted learning-design experiences for care professionals and organizations.

Services may include:

  • Private Table, a one-to-one experience organized around one client learning need brought from the Client’s practice;

  • Reserve a Seat, one independently reserved seat at a five-participant Shared Table;

  • Host a Table, a five-participant Shared Table reserved by one host for the host and four invited guests;

  • Concierge Instruction Set™ engagements, available after completion of a Private Table unless otherwise agreed in writing;

  • customized client-facing learning resources;

  • instructional structures, written generative-AI instructions, drafts, constructs, prototypes, and related deliverables described in the applicable reservation confirmation, invoice, proposal, or written agreement.

Bump Bench services support learning design, structured development, testing, and professional review.

They do not transfer professional judgment, decision-making authority, legal duties, clinical responsibility, regulatory responsibility, or accountability from the Client to Bump Bench, an AI platform, or any instructional material.

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3. Educational and Instructional Purpose

Bump Bench services are educational and instructional in nature.

We may help you explore a responsibility, task, project, question, or decision structure.

We may also help organize information, prepare instructional materials, and develop written resources for continued use.

You remain responsible for all decisions, approvals, implementation, and outcomes.

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4. No Licensed Professional Advice

Bump Bench does not provide legal, medical, psychological, mental health, financial, tax, accounting, regulatory, or licensed professional advice.

Examples, scenarios, frameworks, and materials are provided for instructional and educational purposes only.

If you need advice specific to your profession, legal obligations, client work, health, finances, compliance duties, or regulated environment, you should consult an appropriately licensed professional.

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5. Client Responsibility

You are responsible for:

  • Providing accurate information needed for the service.

  • Reviewing materials before using them.

  • Deciding whether materials are appropriate for your situation.

  • Verifying information before relying on it.

  • Following laws, professional standards, workplace policies, and contractual obligations that apply to you.

  • Keeping confidential, regulated, or protected information out of examples unless a separate written agreement allows it.

Bump Bench does not make decisions for you or for your organization.

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6. Scheduling and Participation

Submitting a reservation-request form does not reserve a date, seat, venue, or service.

After reviewing a request, Bump Bench may:

  • send available date or Table options;

  • request clarification;

  • review venue availability;

  • identify known venue, travel, setup, or related fees;

  • send reservation details;

  • issue an invoice showing a confirmed or estimated reservation total.

A reservation is confirmed only after the applicable date, location, service details, and fees have been accepted and the required payment has been received, unless a separate written agreement states otherwise.

Clients and participants are responsible for attending at the confirmed time, bringing any required device, maintaining access to the selected generative-AI platform, and completing any required preparation.

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7. AI Pairing Table Formats

Private Table

A Private Table is a 60-minute one-to-one experience organized around one client learning need brought from the practitioner’s own work.

The Client must not submit names, medical records, therapy notes, protected health information, student records, or other identifying or regulated third-party information.

Completion of a Private Table may make the Client eligible to request a separate Concierge Instruction Set™ engagement. Completion does not require Bump Bench to accept additional work.

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Reserve a Seat

Reserve a Seat is one independently reserved seat at a 90-minute Shared Table for five participants.

The participant does not select the other four participants. Bump Bench will provide available Shared Table options after reviewing the reservation request.

The group works from one prepared Pairing Scenario. Participants may vote on the scenario according to the process communicated for that Table.

A seat is confirmed only after the participant selects an available Table date and payment is received in full.

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Host a Table

Host a Table is a 90-minute Shared Table for five participants. The host is one of the five participants and may invite four additional guests.

Hosted Tables are generally offered on Thursdays and Fridays, subject to availability.

The host selects one prepared Pairing Scenario from the available menu. Host a Table does not include development around an individual guest’s private client project or custom scenario unless separately agreed in writing.

Guest names, contact information, RSVPs, lunch selections, account-readiness information, and participation preferences may be collected after the reservation has been confirmed.​​

section II: 

Materials, AI Use, Privacy, and Client Information

8. Materials and Deliverables

The materials provided depend on the service purchased and the written scope connected to that service.

Materials may include:

  • customized client-facing resource drafts;

  • worksheets, guides, job aids, or reference materials;

  • instructional structures;

  • facilitator, participant, activity, or evaluation constructs;

  • written generative-AI instructions;

  • testing notes, review notes, or planning materials;

  • other deliverables identified in the applicable reservation confirmation, proposal, invoice, or written agreement.

Not every service includes every material listed above.

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A construct, blueprint, draft, example, mockup, or prototype is provided for review, testing, learning, or further development. It is not represented as a finished implementation, validated assessment, licensed professional protocol, production-ready software, or complete compliance solution unless expressly stated in writing.

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The Concierge Instruction Set™ is a separate instructional-design engagement that may be requested after completion of a Private Table, unless Bump Bench agrees otherwise in writing.

The engagement begins by returning to the approved work developed through the Private Table, including:

  • who the learning experience is for;

  • what participants need to understand or practice;

  • how the resource or experience will be used;

  • what has already been reviewed and approved;

  • what still needs to connect.

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The larger learning experience is organized before the individual materials are developed.

Depending on the agreed scope, the instructional structure may address:

  • facilitator guidance;

  • participant materials;

  • activities;

  • job aids and reference materials;

  • evaluation approaches;

  • feedback tools;

  • related learning components.

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After the instructional structure has been reviewed and approved, Bump Bench prepares tailored written generative-AI instructions for developing the approved materials in the Client’s own authorized ChatGPT or Claude account.

The Concierge Instruction Set™ does not include every possible facilitator, participant, activity, or evaluation material unless the applicable proposal or written scope expressly includes it.

Each engagement requires a separate scope, fee, schedule, review process, and delivery terms.

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9. Ownership of Materials

Bump Bench owns the instructional materials, frameworks, methodologies, templates, written structures, educational constructs, and original content it creates.

Receiving a service or deliverable does not transfer ownership of Bump Bench intellectual property.

You receive permission to use the materials only as described in these Terms or in the written agreement connected to your service.

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10. Permitted Use

You may use Bump Bench materials for your own learning, planning, internal work, or continued AI-assisted use.

You may adapt materials for your own internal use unless a written agreement says otherwise.

You may not remove copyright, trademark, proprietary, or ownership notices from Bump Bench materials.

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11. Prohibited Use

Unless Bump Bench gives written permission, you may not:

  • Sell Bump Bench materials.

  • Publicly publish Bump Bench materials.

  • Share materials outside the approved participant, client, household, business, practice, or organization.

  • Upload materials into a public resource library.

  • Use materials to create a competing product, course, service, tool, or framework.

  • Represent Bump Bench materials as your own original work.

  • Train, fine-tune, or build a commercial AI system using Bump Bench materials.

  • Copy, reproduce, distribute, or license Bump Bench materials beyond the permission provided.

Unauthorized use may result in legal action.

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12. AI-Assisted Work

Bump Bench may use AI tools to support organization, research, drafting, comparison, instructional design, analysis, and development of materials.

AI tools are used as part of the instructional design process.

AI-generated content may be incomplete, inaccurate, outdated, or inconsistent.

Bump Bench reviews materials before delivery, but you remain responsible for reviewing, approving, validating, and implementing any material before use.

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Certain Bump Bench services include written instructions intended for use in the Client’s own authorized ChatGPT or Claude account.

The Client is responsible for:

  • maintaining access to the selected platform;

  • reviewing the platform’s terms, privacy practices, and data-handling rules;

  • deciding what information may appropriately be entered;

  • protecting confidential, identifying, regulated, or proprietary information;

  • reviewing, verifying, editing, approving, or rejecting every output;

  • determining whether an output is appropriate for the intended professional use.

Written instructions do not guarantee identical results across platforms, accounts, models, settings, or dates.

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13. Third-Party AI Platforms

Some services may involve ChatGPT, Claude, or other third-party AI tools.

These tools are owned and operated by independent companies.

Bump Bench does not control their terms, privacy policies, pricing, availability, security, model behavior, data retention, or future functionality.

If you use your own AI account, you are responsible for what you enter into that system and for understanding that platform’s terms and settings.

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14. Client Information and Privacy

You are responsible for deciding what information you provide to Bump Bench.

Do not provide private client files, medical records, therapy notes, financial account information, Social Security numbers, passwords, proprietary files, regulated information, or protected third-party information unless a separate written agreement specifically allows it.

Bump Bench uses information according to its Privacy Policy.

The Privacy Policy explains how information may be collected, used, stored, shared, and protected.

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15. Confidential Information

Bump Bench does not require names, medical records, therapy notes, protected health information, student records, or other identifying or regulated third-party information to provide its standard services.

Clients and participants must not submit or disclose identifying client, patient, student, caregiver, family, employee, or participant information through:

  • reservation forms;

  • preparation forms;

  • Table discussions;

  • written AI instructions;

  • examples or materials provided to Bump Bench;

  • generative-AI platforms used during the engagement,

unless the disclosure has been separately authorized and governed by an appropriate written agreement.

Clients remain responsible for determining what information may lawfully and appropriately be shared.

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16. Third-Party Tools and Services

Bump Bench may use third-party tools for website hosting, scheduling, payments, email, document storage, analytics, design, delivery, AI support, or professional services.

These tools have their own terms, privacy policies, security practices, and limitations.

Bump Bench is not responsible for the operation, availability, security, or policies of third-party tools.

section III: 

Payments, Limits, Changes, and Legal Terms

17. Payments and Reservations

Payment terms are provided in the applicable invoice, reservation details, proposal, or written agreement.

An invoice may identify either:

  • a confirmed reservation total; or

  • an estimated reservation total based on the information available at the time it is issued.

If venue availability, travel, setup, third-party charges, or other material details remain unresolved, the invoice or accompanying communication may identify those items as subject to confirmation.

A reservation is not finalized until the applicable details and total have been accepted and the required payment has been received.

Failure to submit payment by the stated deadline may result in release of the proposed date, seat, venue, or reservation.

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Review, Testing, and Revision Period

Bump Bench services may include defined review points during which the Client can examine, test, and provide feedback on instructional structures, drafts, materials, prototypes, or written AI instructions.

The Client is responsible for participating in the review process and communicating questions, concerns, requested corrections, or scope-aligned revisions when the applicable review opportunity is provided.

Unless a proposal, invoice, reservation confirmation, or written agreement states otherwise, requests for revisions to a completed deliverable must be submitted in writing within 30 calendar days after delivery.

Revision requests must relate to the agreed scope and approved instructional direction. They may include corrections, clarifications, or reasonable adjustments needed to align the delivered work with the approved structure.

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The following may require a separate agreement and additional fees:

  • requests submitted after the 30-day period;

  • a new audience or user group;

  • a new learning need;

  • a new delivery format;

  • a new platform or technology;

  • an additional deliverable;

  • a new use case;

  • a material change in direction;

  • work that expands the original scope.

Failure to submit a revision request within the applicable review period will be treated as acceptance of the delivered work for purposes of closing the engagement.

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18. Cancellations and Rescheduling

Cancellation and rescheduling terms may vary by service.

Some services involve advance preparation, reserved space, customized materials, or third-party commitments.

For that reason, cancellation fees, rescheduling limits, or non-refundable amounts may apply once preparation has begun.

If a proposal, invoice, reservation confirmation, or written agreement includes specific cancellation terms, those terms control.

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Customized Services and Refunds

Because Bump Bench services may involve reserved time, venue commitments, instructional-design work, customized preparation, and materials developed for the Client’s approved learning need, payments are non-refundable once the applicable service, preparation, venue commitment, or customized work has begun, except where otherwise required by law or expressly stated in a written agreement.

The opportunity to review, test, discuss, and request scope-aligned revisions does not create a right to a refund and does not guarantee a particular outcome.

If Bump Bench is unable to provide a confirmed service, the applicable refund, credit, rescheduling option, or other remedy will be determined under the reservation confirmation, invoice, or written agreement.

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19. Changes to Services or Deliverables

Bump Bench may update, modify, pause, or discontinue services, materials, formats, tools, or delivery methods as business needs, technology, instructional practices, or legal requirements change.

For confirmed services, Bump Bench will make reasonable efforts to provide the service as described at the time of booking or as modified by written agreement.

Additional work, expanded scope, revisions, or new deliverables may require a separate agreement and additional fees.

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20. No Guarantees

Bump Bench does not guarantee any specific result from its services, materials, written AI instructions, learning experiences, constructs, prototypes, or deliverables.

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Bump Bench does not guarantee:

  • client or participant outcomes;

  • skill mastery, retention, behavior change, or transfer of learning;

  • business, financial, productivity, operational, or professional results;

  • regulatory or legal compliance;

  • accuracy or consistency of AI-generated output;

  • continued availability or performance of a third-party AI platform.

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Bump Bench may provide structured opportunities for review, testing, discussion, and scope-aligned revision.

Those opportunities support alignment with the approved instructional scope. They do not guarantee that a resource, learning experience, AI-assisted output, or implementation will produce a particular result.

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21. Disclaimer of Warranties

Services, materials, deliverables, website content, and related resources are provided on an “as is” and “as available” basis to the fullest extent permitted by law.

Bump Bench makes no warranties, express or implied, regarding accuracy, completeness, reliability, availability, suitability, merchantability, fitness for a particular purpose, or non-infringement.

Some laws may not allow certain exclusions. In that case, the exclusions apply only to the fullest extent permitted by law.

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22. Limitation of Liability

To the fullest extent permitted by law, Bump Bench is not liable for direct, indirect, incidental, consequential, special, exemplary, punitive, or similar damages arising from or related to:

  • Use of services or materials.

  • Reliance on instructional resources.

  • Use of AI-generated or AI-assisted content.

  • Business, professional, operational, financial, or regulatory decisions.

  • Third-party tools, platforms, venues, or service providers.

  • Unauthorized use, sharing, or disclosure of information by the client.

Your use of Bump Bench services and materials is at your own discretion and risk.

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23. Indemnification

You agree to defend, indemnify, and hold harmless Bump Bench LLC, its owners, employees, contractors, affiliates, and representatives from claims, liabilities, losses, damages, costs, and reasonable attorneys’ fees arising from:

  • Your use or misuse of services or materials.

  • Your violation of these Terms.

  • Your violation of applicable law or third-party rights.

  • Your submission of confidential, regulated, protected, or unauthorized information.

  • Your implementation or reliance on materials without appropriate review.

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24. Events Beyond Our Control

Bump Bench is not responsible for delay, interruption, cancellation, or failure to perform caused by events beyond reasonable control.

These may include weather, illness, emergencies, public health events, venue issues, internet outages, power failures, technology failures, labor disruptions, government action, third-party provider issues, or similar circumstances.

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25. Governing Law and Venue

These Terms are governed by the laws of the Commonwealth of Virginia.

Unless a written agreement states otherwise, any legal action related to these Terms or Bump Bench services shall be brought in the appropriate court located in Virginia.

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26. Entire Agreement

These Terms, together with the Privacy Policy, Disclaimer, Terms of Use, and any written agreement connected to a specific service, form the agreement between you and Bump Bench for the services provided.

If a signed agreement, proposal, invoice, reservation confirmation, or license agreement conflicts with these Terms, the more specific written document controls for that service.

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27. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply.

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28. Waiver

If Bump Bench does not enforce a provision of these Terms, that does not mean the provision is waived.

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29. Updates to These Terms

Bump Bench may update these Terms from time to time.

The “Last Updated” date shows the most recent version.

Continued use of services after updated Terms are posted or provided means you acknowledge the updated Terms.

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30. Contact Information

Questions about these Terms may be directed to:

Bump Bench LLC
101B Edwards Ferry Rd
Leesburg, VA 20176

hannah@bumpbench.com

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